Refund Policy

1. Deposits

Deposits paid to secure a project slot and begin work are non-refundable. A deposit compensates the Company for time, planning, and resources committed to the Project from the moment work begins, regardless of whether the Project is later cancelled by the Client.

2. Completed Work

Payments for work that has already been completed and delivered are non-refundable. This includes milestones that have been approved by the Client, as well as work delivered but not formally reviewed within the applicable review period described in the Terms and Conditions, after which it is deemed accepted.

3. Partial Refunds

Where a Project is terminated partway through, any refund is limited to amounts paid for work that has not yet been performed, minus:

• The non-refundable deposit (see Section 1).
• The value of work already completed, calculated on a pro-rata or hourly basis.
• Any third-party costs already incurred on the Client's behalf (e.g., licenses, plugins, hosting, or domain fees).

Partial refunds, where applicable, are issued at the Company's sole discretion based on the circumstances of the termination.

4. Digital Services

Because our services involve custom digital work (code, design, and configuration) that is created specifically for each Client and cannot be "returned" in the way a physical product can, standard consumer return rights for physical goods do not apply. Once work has begun on a Project, refund eligibility is governed by this Policy rather than a general right of withdrawal.

5. Cancellation

• The Client may request cancellation of a Project at any time by providing written notice to the Company.
• Upon cancellation, the Client remains responsible for payment for all work completed up to the date of cancellation, and any applicable deposit remains non-refundable.
• Recurring services (such as maintenance plans) may be cancelled in accordance with the notice period specified in the relevant Service Agreement; fees already paid for the current billing period are non-refundable.

6. Refund Eligibility

A refund may be considered, at the Company's sole discretion, in limited circumstances such as:

• The Company being unable to begin or continue a Project due to reasons attributable solely to the Company.
• Duplicate or erroneous payments.
• Other exceptional circumstances evaluated on a case-by-case basis.

Refund requests should be submitted in writing to the contact details in Section 8, along with relevant details of the payment and Project.

7. Non-Refundable Payments

The following payments are non-refundable under all circumstances:

• Deposits (see Section 1).
• Payments for completed and delivered work (see Section 2).
• Third-party fees paid on the Client's behalf (domains, hosting, licenses, premium plugins, or similar costs), once incurred.
• Fees for consulting, audits, or diagnostic work already performed.

8. Consumer Right of Withdrawal (Individual/Consumer Clients)

If the Client is an individual consumer (acting outside a trade, business, or profession) located in Romania or the European Union, and this Agreement was concluded at a distance (e.g., online, by email, or by phone), the Client has the right to withdraw from the contract within fourteen (14) calendar days from the date the contract was concluded, without giving any reason, in accordance with Romanian Government Emergency Ordinance No. 34/2014 and Directive 2011/83/EU on consumer rights.

• To exercise this right, the consumer must inform the Company of their decision to withdraw by a clear written statement (e.g., by email to the address in Section 9) before the 14-day period expires.
• If the Client expressly requests that work begin before the end of the 14-day withdrawal period, and acknowledges that this request results in the loss of the right of withdrawal once the service is fully performed, the Client's withdrawal right ends once the Company has fully performed the service.
• If the Client withdraws after work has begun (with their express consent) but before the service is fully performed, the Client shall pay an amount proportionate to the work performed up to the point of withdrawal, calculated based on the total contract price.
• This right of withdrawal does not apply to contracts concluded between the Company and a business or professional client (B2B engagements), where the Refund Policy in Sections 1–7 applies instead.

9. Contact Information

To request a refund or ask a question about this Policy, please contact:

• Legal company name: ARRELMEDIA SRL
• Email: stefan.arrelmedia@gmail.com
• Registered address: Str. Streiului 1, Bl. A14, Sc. 3, Et. 6, Ap. 93, Cod 400599, Cluj-Napoca, Romania
• Phone: [CUSTOMIZE: PHONE NUMBER]

If the Client is a consumer located in Romania and has a complaint that cannot be resolved directly with the Company, they may submit a complaint through the National Authority for Consumer Protection's (Autoritatea Națională pentru Protecția Consumatorilor, "ANPC") integrated Alternative Dispute Resolution (SAL) platform, at https://reclamatiisal.anpc.ro.

10. Legal Review Notice

This document is a general template and does not constitute legal advice. Refund and cancellation rights for digital services can be affected by consumer protection law depending on whether your clients are businesses or individual consumers, and depending on their country of residence. Before publishing this Policy, you should have it reviewed by a licensed attorney to confirm compliance with Romanian and, where applicable, EU consumer protection law.