Terms and Conditions

1. Definitions

• "Company" refers to ARRELMEDIA SRL, a Romanian limited liability company, and its employees, contractors, and representatives.
• "Client" refers to the individual or organization that has engaged the Company's services.
• "Services" refers to website development, website redesign, UI/UX improvements, website maintenance, bug fixes, technical consulting, custom functionality, SEO improvements, performance optimization, and any related work described in a Proposal or Statement of Work.
• "Proposal" or "Statement of Work" refers to any written document, quote, estimate, or agreement outlining the scope, deliverables, timeline, and cost of a specific project.
• "Deliverables" refers to the specific outputs (websites, code, designs, or other assets) produced by the Company for the Client under a Proposal.
• "Third-Party Services" refers to hosting providers, domain registrars, plugins, themes, APIs, payment processors, and any other external tools or platforms not owned or operated by the Company.

2. Services

ARRELMEDIA provides the following categories of services, as further defined in individual Proposals:

• Website development
• Website redesign
• UI/UX improvements
• Website maintenance
• Bug fixes
• Technical consulting
• Custom functionality
• SEO improvements
• Performance optimization

The exact services provided for a given engagement are defined solely by the applicable Proposal or Statement of Work, not by this general list.

3. Project Scope

Each project is governed by a specific Proposal or Statement of Work that defines the agreed deliverables, features, and timeline. Work is limited strictly to what is described in that Proposal.

• Any request for features, pages, functionality, or design work not explicitly included in the Proposal is considered outside the original scope.
• Out-of-scope work will be treated as a Change Request and quoted and billed separately (see Section 11, "Change Requests").
• Verbal discussions, informal chat messages, or general expectations that are not documented in the Proposal do not form part of the agreed scope.

4. Quotes and Estimates

• All quotes and estimates are based on the information the Client provides at the time of the quote and are valid for thirty (30) days unless otherwise stated.
• Estimates are good-faith projections, not fixed guarantees, unless explicitly labeled as a "Fixed Price" in the Proposal.
• If project requirements change after a quote is issued, the Company reserves the right to revise the quote accordingly before work continues.

5. Payment Terms

• Payment terms (amounts, milestones, and due dates) are specified in the Proposal for each project.
• All fees are exclusive of applicable taxes unless otherwise stated, and the Client is responsible for any taxes, duties, or bank fees associated with payment.
• Work will not begin, continue, or be delivered until agreed payments are received in accordance with the payment schedule.
• The Company accepts payment through the methods specified in the Proposal or invoice.

6. Deposits

• Most projects require a non-refundable deposit before work begins, as specified in the Proposal.
• The deposit secures the Company's time and resources and is applied toward the total project cost.
• If the Client cancels the project after the deposit is paid, the deposit is retained by the Company to cover time, planning, and resources already committed.

7. Invoices

• Invoices will be issued according to the milestones or schedule set out in the Proposal (e.g., upon project start, at project midpoint, upon completion, or monthly for ongoing services).
• Invoices are due upon receipt unless a different due date is stated on the invoice itself.
• The Client is responsible for providing accurate billing information and notifying the Company promptly of any billing disputes.

8. Late Payments

• Payments not received by the due date are considered late.
• The Company reserves the right to pause all work, including maintenance, hosting support, and access to deliverables, until overdue amounts are paid in full.
• Late payments may be subject to a late fee and/or interest charge, as specified in the Proposal or invoice, to the extent permitted by applicable law.
• The Company reserves the right to suspend or terminate the project and withhold all deliverables, source files, and access credentials in the event of continued non-payment.

9. Revisions

• Each project includes a defined number of revision rounds, as specified in the Proposal. Unless otherwise stated in writing, revisions are not unlimited.
• A "revision" refers to refinements to already-agreed design or functionality (e.g., color, spacing, copy adjustments), not the introduction of new features or scope.
• Revision requests must be consolidated and submitted in writing within the timeframe specified in the Proposal.
• Revision rounds beyond those included in the Proposal will be billed at the Company's standard hourly rate or as otherwise quoted.

10. Change Requests

• Any request for new features, functionality, design directions, or content structures not included in the original Proposal is considered a Change Request.
• Change Requests require a written quote and Client approval before work begins.
• Approved Change Requests may affect the project timeline and total cost, and any resulting delay does not constitute a breach by the Company.

11. Project Timelines

• Estimated timelines are provided in the Proposal and depend on timely Client cooperation, including feedback, approvals, and content delivery.
• Delays caused by the Client — including late feedback, late content delivery, delayed approvals, or unavailability — automatically extend the project deadline by a corresponding amount of time. The Company is not liable for missed deadlines resulting from such delays.
• The Company will make commercially reasonable efforts to notify the Client of any timeline changes.

12. Client Responsibilities

To enable the Company to deliver services effectively, the Client agrees to:

• Provide timely feedback, approvals, and requested materials (text, images, logos, credentials, etc.).
• Ensure that all content, images, and materials provided to the Company are accurate, legally owned or licensed by the Client, and do not infringe on any third party's rights.
• Designate a single point of contact authorized to make decisions and approve deliverables on the Client's behalf.
• Maintain the security of any accounts, credentials, or access provided to the Company, and promptly notify the Company of any unauthorized access.

The Company is not responsible for delays, errors, or issues arising from inaccurate, incomplete, or late materials provided by the Client, nor for legal claims arising from Client-provided content.

13. Third-Party Services

• Projects may rely on Third-Party Services such as hosting providers, domain registrars, content management systems, plugins, themes, payment gateways, and APIs.
• The Company is not responsible for outages, bugs, security vulnerabilities, price changes, discontinuation, or policy changes caused by hosting providers, domain registrars, plugins, themes, APIs, or any other third-party service the Company does not own or control.
• Where the Company recommends or configures a Third-Party Service, this does not constitute a guarantee of that service's uptime, performance, or continued availability.
• Any fees charged by Third-Party Services (hosting, domains, licenses, premium plugins, etc.) are the Client's responsibility unless explicitly included in the Proposal.

14. Intellectual Property

• Ownership of all work, code, designs, and deliverables produced by the Company remains with ARRELMEDIA until full payment for the project has been received. Upon receipt of full payment, ownership of the final, agreed-upon Deliverables transfers to the Client, except as noted below.
• The Company retains the right to use general methods, techniques, code snippets, frameworks, and know-how developed during the project for other clients and purposes, provided this does not disclose the Client's confidential or proprietary information.
• Third-party assets used in the project (stock photos, fonts, plugins, libraries, frameworks) remain subject to their own respective licenses and are not owned by either party.
• Unless otherwise agreed in writing, the Company reserves the right to display completed work in its portfolio and marketing materials.

15. Licensing

• Upon full payment, the Client is granted a license to use the final Deliverables for the purposes described in the Proposal.
• This license does not extend to source files, design assets, or underlying frameworks unless explicitly included in the Proposal.
• Any custom code, plugins, or tools developed by the Company for internal or reusable purposes remain the property of the Company and are licensed, not sold, to the Client for use within the delivered project.

16. Acceptance of Completed Work

• Upon delivery, the Client will have a reasonable review period, as specified in the Proposal (or seven (7) calendar days if not otherwise specified), to review the completed work and report any deficiencies against the agreed scope.
• If the Client does not report deficiencies within the review period, or begins using the website (including making it publicly live), the work is deemed accepted.
• Acceptance of the completed work does not waive any warranty explicitly provided in the Proposal, but confirms that the Deliverables match the agreed scope.

17. Website Hosting

• Where the Company provides or manages hosting on the Client's behalf, this is a separate service subject to the terms of the specific hosting plan or Proposal.
• The Company does not guarantee uninterrupted hosting uptime and is not liable for outages, data loss, or service interruptions caused by the hosting provider or other infrastructure outside the Company's direct control.
• If the Client chooses to use their own or a third-party hosting provider, the Company is not responsible for that provider's performance, security, or support.

18. Website Maintenance

• Ongoing maintenance (updates, backups, monitoring, minor fixes) is only provided if included in an active maintenance plan or Proposal.
• Maintenance plans cover the scope explicitly defined in the plan; issues caused by third-party plugin updates, theme changes, or platform-level changes outside the Company's control are handled on a best-effort basis and may incur additional fees.
• The Company is not responsible for issues arising from changes made to the website by the Client or any third party outside the Company's maintenance scope.

19. Warranties and Disclaimers

• The Company will perform services in a professional and workmanlike manner consistent with industry standards.
• Except as expressly stated in a Proposal, all Deliverables are provided "as is," without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• The Company does not guarantee specific results, including but not limited to search engine rankings, website traffic, sales, revenue, leads, or other business outcomes. SEO and performance improvements are handled using industry best practices, but results depend on factors outside the Company's control (search engine algorithms, market conditions, competitor activity, etc.).
• The Company does not warrant that the website will be completely free of bugs, errors, or interruptions at all times, though reasonable efforts will be made to identify and resolve issues within agreed scope.

20. Limitation of Liability

• To the maximum extent permitted by law, the Company's total liability arising out of or related to any project shall not exceed the total amount paid by the Client to the Company for that specific project in the six (6) months preceding the claim.
• In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages.
• This limitation applies regardless of the legal theory of liability (contract, tort, negligence, or otherwise), to the extent permitted by applicable law.

21. Indemnification

The Client agrees to indemnify, defend, and hold harmless ARRELMEDIA, its employees, and contractors from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

• Content, images, trademarks, or materials provided by the Client that infringe on third-party rights.
• The Client's misuse of the Deliverables or violation of these Terms.
• The Client's violation of any applicable law or third-party rights in connection with the project.

22. Confidentiality

• Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during the course of the engagement.
• This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
• Confidentiality obligations survive the termination or completion of the project.

23. Termination

• Either party may terminate an ongoing project with written notice, as specified in the Proposal.
• Upon termination, the Client is responsible for payment of all work completed up to the termination date, calculated on a pro-rata or hourly basis as applicable.
• The Company reserves the right to terminate a project immediately in the event of non-payment, abusive conduct, or a request to perform unlawful work.
• Sections relating to Intellectual Property, Limitation of Liability, Indemnification, and Confidentiality survive termination.

24. Refund Policy

• Deposits are non-refundable, as they secure project time and resources (see Section 6).
• Payments for work already completed and delivered are non-refundable.
• Refunds, if any, for undelivered work are considered on a case-by-case basis at the Company's sole discretion, minus costs already incurred (time, labor, and third-party expenses).
• Individual consumer clients located in Romania or the European Union may have an additional statutory right of withdrawal on distance contracts. Full details are set out in the Company's separate Refund Policy, which forms part of these Terms.

25. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law principles.

26. Dispute Resolution

• In the event of a dispute, both parties agree to first attempt to resolve the matter informally through good-faith negotiation.
• If a dispute cannot be resolved informally within thirty (30) days, the parties agree that it shall be submitted to the competent courts of Cluj-Napoca, Romania (the courts of the Company's registered office), unless the parties mutually agree in writing to resolve the dispute through arbitration instead.
• Nothing in this section prevents either party from seeking injunctive relief to protect intellectual property or confidential information.
• If the Client is a consumer located in Romania, they may alternatively submit a complaint through the National Authority for Consumer Protection's (ANPC) integrated Alternative Dispute Resolution (SAL) platform.

27. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, labor disputes, internet or utility outages, or failures of third-party providers (hosting, domain registrars, APIs, or similar services). Obligations affected by such events will be suspended for the duration of the event, and timelines will be extended accordingly.

28. Contact Information

For questions regarding these Terms and Conditions, please contact:

• Legal company name: ARRELMEDIA SRL
• Website: https://arrelmedia.com
• Company registration number (CUI): 51685898
• Trade Registry number: J2025029421001
• Email: stefan.arrelmedia@gmail.com
• Registered address: Str. Streiului 1, Bl. A14, Sc. 3, Et. 6, Ap. 93, Cod 400599, Cluj-Napoca, Romania

29. Legal Review Notice

This document is a general template and does not constitute legal advice. It has been prepared for informational and drafting purposes only. Before publishing these Terms and Conditions on your website or relying on them in any client engagement, you should have this document reviewed and, where necessary, customized by a licensed attorney in your jurisdiction to ensure compliance with applicable local, state, national, and international law.